Discussion On Organizational Diagnosis

In discussing Organizational Excellence, let’s start with an analysis of your organization or one with which you are familiar. Take the Organizational Diagnosis Questionnaire that is found above. Provide a detailed analysis of what is working and what is not working.

Your response should be 350-400 words.  Respond to two postings provided by your classmates.

Organizational Diagnosis Questionnaire

From   time to time organizations consider it important to analyze themselves. It is   necessary to find out from the people who work in the organization what   they think. This questionnaire will help the organization that you work for   analyze itself.

Directions: DO NOT put your name anywhere   on this questionnaire. Please answer all forty questions. Be open and   honest. For each of the forty statements, circle only one number to   indicate your thinking.

Agree Strongly-1,   Agree-2, Agree Slightly-3, Neutral-4, Disagree Slightly-5, Disagree-6,   Disagree Strongly-7

1. The goals of this        organization are clearly stated.
   1    2           3    4    5           6    7
2. The        division of labor of this organization is flexible.
   1    2           3    4    5           6    7
3. My immediate supervisor is        supportive of my efforts.
   1           2    3    4           5    6    7
4. My relationship with my        supervisor is a harmonious one.
   1    2    3           4    5           6    7
5. My job offers me the        opportunity to grow as a person.
   1           2    3    4           5    6    7
6. This organization        encourages family values.
   1           2    3    4           5    6    7
7. My immediate supervisor        has ideas that are helpful to my group and me.
   1    2           3    4    5           6    7
8. This organization is not        resistant to change.
   1    2    3           4    5    6    7
9. I am personally in        agreement with the stated goals of my work unit.
   1    2    3    4           5    6    7
10. The division of labor of        this organization is conducive to reaching its goals.
    1    2    3    4           5    6    7
11. The leadership norms of        this organization help its progress.
    1    2           3    4    5           6    7
12. This organization hosts a        number of family events which spouses and children can attend.
    1    2    3           4    5    6    7
13. I can always talk with        someone at work if I have a work-related problem.
    1    2           3    4    5           6    7
14. The pay scale and benefits        of this organization treat each employee equitably.
    1           2    3    4           5    6    7
15. I have the information        that I need to do a good job.
    1           2    3    4           5    6    7
16. This organization is not        introducing enough new policies and procedures.
    1    2    3           4    5    6    7
17. I understand the        purpose/mission of this organization.
    1    2           3    4    5           6    7
18. The benefits program        provides for personal and maternity leave.
    1    2    3           4    5    6    7
19. The manner in which work        tasks are divided is a logical one.
    1    2    3    4           5    6    7
20. This organization’s        leadership efforts result in the organization’s fulfillment of its        purposes.
    1    2    3    4           5    6    7
21. My relationships with        members of my work group are friendly as well as professional.
    1    2    3    4           5    6    7
22. The opportunity for        promotion exists in this organization.
    1    2    3    4           5    6    7
23. This organization has        adequate mechanisms for binding itself together.
    1    2    3    4           5    6    7
24. The organization provides        for day-care.
    1    2    3           4    5    6    7
25. This organization favors        change.
    1    2    3           4    5    6    7
26. The employees understand        the priorities of this organization.
    1           2    3    4           5    6    7
27. The structure of my work        unit is well designed.
    1    2           3    4    5           6    7
28. It is clear to me whenever        my boss is attempting to guide my work efforts.
    1    2           3    4    5           6    7
29. I have established the        relationships that I need to do my job properly.
    1    2    3    4           5    6    7
30. The salary that I receive        is commensurate with the job/work that I perform.
    1    2    3    4           5    6    7
31. Occasionally I like to        change things about my job.
    1    2           3    4    5           6    7
32. I desire more input in        deciding my work-unit goals.
    1    2           3    4    5           6    7
33. The division of labor of        this organization helps its efforts to reach its goals.
    1    2    3    4          5    6    7
34. This organization is open        to accommodating varying family situations by permitting flextime or        leaves of absence.
    1    2           3    4    5           6    7
35. I understand my boss’s        efforts to influence me and the other members of the work unit.
    1    2           3    4    5           6    7
36. All tasks to be accomplished        are associated with incentives.
    1    2    3    4           5    6    7
37. There is no evidence of        unresolved conflict in this organization.
    1    2           3    4    5           6    7
38. This organization’s        planning and control efforts are helpful to its growth and development.
    1    2    3    4           5    6    7
39. This organization has the        ability to change.
    1    2           3    4    5           6    7
40. Other work units are        helpful to my work.
    1    2    3    4           5    6    7

Organizational Diagnosis Scoring Sheet

Instructions: Transfer the numbers   you circled on the questionnaire to the blanks below, add each column,   and divide each sum by five. This will give you comparable scores for   each of the eight areas.

Purposes Rewards Structure Helpful
Mechanisms 

1   __2__       5 _1____         2 _2____             7   ___2__

9   ___3__     14 ___1__      10 __4___           15   ___1__

17   __2___     22 __3___     19 __3___           23   __4___

26 __1___        30 ___3__     27 __2___          38   ___3__

32 __2___        37 __2___     33 __2___          40   ___4__

__10__          ___10__         __13____              ____14__
Total               Total           Total                 Total

__2___            ____2_           ___3__                  __3___
Average         Average       Average             Average

Leadership Family Oriented Relationships Attitudes
For Change

3   __1___       6 __1___                  4 ___5__              8   __7___

11 __2___        12 ___7__                 13 ___2__           16   _7____

20 _4____        18 __7___                 21 __7___           25   __3___

28 ___2__        24 ___7__                 29 __3___           31   __2___

35 ___2__        34 __2___                 36 __3___           39   ___2__

___11___          __24____                   ___20___              ___21___
Total               Total                     Total                 Total

__2___           ___5__                      ___4__                __4___
Average          Average                   Average           Average

Interpretation   and Diagnosis:
A crucial consideration is the diagnosis based upon data   interpretation. The simplest diagnosis would be to assess the amount of   variance for each of the seven variables.  In relation to a score   of 4, which is the neutral point, scores above 4 would indicate a   problem with the functioning of the organization.  The closer the   score is to 7 the more severe the problem would be. Scores below 4 indicate   the lack of a problem, with a score of 1 indicating optimum functioning.

Another   diagnostic approach follows the same guidelines of assessment in relation to   the neutral point or score of 4. The score of each of the forty items on the   questionnaire can be reviewed to produce more exacting information on   problematic areas. Thus, diagnosis would be more precise. For example, let us   suppose that the average score on item number 9 is 6.4. This would indicate   not only a problem in organizational purpose, but also a more specific   problem in that there is a gap between organizational and individual goals.   This more precise diagnostic effort is likely to lead to a more appropriate   intervention in the organization than the generalized diagnostic approach   described. Appropriate diagnosis must also address the relationships between   the boxes to determine the interconnectedness of problems.