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Deliverable 4 – The Patient Experience

Competency
Evaluate the role and importance of the patient experience.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

  • Emergency room      services
  • Intensive care
  • Surgical care
  • Obstetrics
  • Diagnostic      services
  • Some      rehabilitation therapies
  • Inpatient pharmacy      services
  • Geriatric      services and
  • Consumer      physician referral services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.
Scenario Continued
The Public Information Officer for Chaparral Regional Hospital as contacted you requesting information for the employee newsletter. In particular, she would like you to write a short article with an accompanying infographic detailing the role and importance of the patient experience when working towards quality improvement.
Instructions
The article should address the role and importance of the patient experience in healthcare when working towards quality improvement. Both the article and the infographic should include appropriate information and graphics.
The goal of the article is to provide the reader with valuable information and enlighten them about the subject. Therefore, your article should be more persuasive than academic. In the article, you will address the role of the patient experience in healthcare and its importance. APA standards would still apply.
APA formatting for the article, and proper grammar, punctuation, and form are required.

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